F.A.Q.

Here are some common questions from pilots.

Getting
Started

What is Skytango?

Skytango is the world’s first true marketplace for drone operations.  Yes there are booking services, and libraries… but nobody puts it all together like we do.  Look at our launch partners.  Arguably the world’s best and biggest music library Audio Network,  two insurance companies in UAV Protect (USA), and Drone Cover (Ireland, U.K. & EU), and Quadrocopter.  And this is just day one!  We have other companies in the wings finalizing their relationship with us.

We do this because as licensed operators ourselves, we understand the fundamental tensions and issues around this industry.  And our solutions will blow your mind (when they are all released in the coming months).  Right now, however, we’ve built a foundation that is all about maintaining value in compliance.  For us, compliance isn’t a dirty word.  In fact, if you are creative and lean into it, compliance can make or break your drone business.

That might make you think that only licensed operators are welcome here.  Far from it.  We welcome all operators who value doing things legally.   In some countries, like Ireland for example, unlicensed operators can do commercial operations under certain circumstances.

So Skytango is built by drone and television professionals to serve these unique markets, with creative solutions that have never been put together before… because as you know, we are all working in the great unknown.

Please join us, and help us make this industry succeed.

How do I benefit from joining Skytango?

As a pilot you get.

  1. If you are licensed and have a yearly account you can apply for insurance through our partners and get 10% off your annual premium. This should almost cover the fee of being a subscriber on this platform.
  2. You get a place to sell your footage.  Create as many locations as you want.  Pick from 100,000 tracks of audio to make your visuals sing.  And get 95% of the sale of your stock.  We keep 5% to cover credit card transaction fees and download fees.
  3. Make yourself available for bookings.  This works on a traditional map and on the world’s first realtime booking map with the field app.  We don’t broker for you.  You get direct messages from clients and can bid on jobs directly.  Skytango doesn’t take a fee from you on any jobs, but we do add a 15% surcharge to the buyer.  So keep that in mind when you bid for a job.
  4. Get a 3% discount from our partners at Quadrocopter.com on hardware sales.
  5. Run your flights via our checklist system.  Create as many lists and items as you want, and use it to run your flights in the field.
  6. Use our mobile checklist system.  This allows you to create locations in the field so you can save time when you are back at base.  Just upload the clips you want to sell into the already created location (just remember to top and tail them and put your best work on show). Your checklists from that location are then tagged to that footage to help buyers know how it was acquired.  Also, the app allows you to work through a booked job with checklists from your clients.
How is Skytango different from other drone platforms?

Yes, we know there are other platforms out there.  But in our opinion, they don’t have the ability to solve some of the fundamental tensions around running drones for a living.  You need to be more flexible with clients.  Clients need to value a job well done.  Everyone needs to value compliance.  You need to save time when trying to sell stock.

We bring our partners to the table who will help us promote our service in different channels – direct access to thousands of content buyers, and we have only launched.  Our plans will change the way you do your jobs… and help you make more out of every flight.

How does the free trial work and how do I get my refund?

Anyone who signs up for any plan gets a full featured 30-day trial.  If you decide not to stay, no questions asked, just email us and we’ll cancel your subscription.  If you cancel after the 30 days we’ll refund you a pro-rated amount.  If you get an insurance plan with a discount however, we won’t refund you the yearly subscription.   Then your subscription will run its course and can be canceled at the end.  (You can’t apply for an insurance discount with the monthly plan or the free plan)

How does this help me in Eastern Tennessee?

I got that question from a visitor on day one.  It’s a good one.

My answer is we have a platform that you can push out to your local media outlets.  TV, Print, Blogs, anyone can use the realtime booking service and reach you instantly while you are in the field.  Nobody else can do that.  You can market yourself as having the ability to take orders online complete with checklist and a system for your clients to not only be clearer in their communications, but faster in delivery, and faster payments for you – vital for small business owners.

And as part of the process, you can curate your local work and begin the process of creating your library.  Maybe you travel the world, or maybe you explore your region like nobody else.  We have a library that is set up around locations, and you can market that and draw buyers into your work with licensed music and all the compliance tools that goes with doing things legally.

Does Skytango Make, Sell or Recommend Drones?

Read and subscribe to our industry leading blog.  We don’t sell or manufacture hardware and we don’t organize conferences, but we do try to keep everyone up to date on all things drone. We are committed to unbiased reports, educational content, and entertaining news.

Can You import from youtube or vimeo and is there a limit to my videos?

You cannot import from Youtube or Vimeo.  Generally, these are compressed videos and you want to sell the originals.  So you should upload the high res versions of your work – topped and tailed (nobody wants to see the dodgy launch/landing :).  We create the watermark proxies for you.  As for a limit, you can upload up to 500 GB of finished high-resolution masters to your library.  Beyond that, we’ll have another plan in a few months time to accommodate super users.

Video Library

How do I find out which category to put my videos in?

Right now we categorize videos in a very simple manner.  Pick the parent category, and then title your location well.  You will find some taxonomy fields in each location.  Put a word in each field for the system to use for search tags.  As the library grows we’ll be refining the search functions (especially running up to Jan 1 2017).

Can I edit videos once they are uploaded?

No.  Keep them each under 45 seconds.  People don’t want to watch long clips.  Just upload the highlights of your work.  Don’t upload more than 4 or 5 clips per location. Remember – keep your originals on your local drive. While we host your footage, we are not primarily a storage facility and while it is unlikely to happen, we do not guarantee against media loss in the cloud.

How do I set my price for a clip at a location?

Pricing is tricky.  We’ve set a floor of $50.00.  We might raise that in the future.  But don’t price too low.  Price for difficulty, Did you need a permit? Did you have to lock down roads?  Price for luck (did you get great light… were you in the right place at the right time?).  And price for quality… how was your work, and what format are you selling.

Do I have to pay for using the music?

No!  It’s included in your subscription fee!  Cool eh? One less thing to worry about.

Mobile App

What does the app do?

The mobile app is an integral part of our vision.  It’s got basic functionality right now but it’s very useful.  Once you build checklists in your dashboard, you can use the app at each location you fly to develop a work flow and consistency.  When you make a location in the field, it immediately creates that location on our servers and puts it in your personal dashboard.  When you get back from the field, all you have to do is grab the clips you love and want to sell, and upload them into that location.  A big time saver.  But the checklists you ran at that location are connected to it and buyers can get a sense of how you performed and whether that location is legal – which is increasingly important to them (we’ve asked)!

In addition, when you get a job through the platform, the buyer’s instructions and checklists will be in your app.  So you can work through the list and get it right the first time.

Does it work if I'm out of cell/mobile data range?

Right now our app is not able to work outside of a data connection.  It is browser based, so if you go up in the hills or mountains you won’t be able to use it if you’re out of range.  Don’t worry, this will be fixed soon.

Booking Service

Am I always visible if I run the app?

No.  Only if you choose to be.  And it won’t drain your battery.  It only logs your location when you enable it so it won’t show you moving down the street.  Just that you are in an area ready to take a booking.

How do buyers find me and how do I make myself look good on system?

Buyers will find you via your profile.  So fill it out and make it look good.  Put your demo reel on vimeo (preferred) or youtube.  And link that so they can see your work.  Enter your services and your insurance and describe what you do.  Also, I would load up locations in the library so they can see you there as well.  And then if you are using the mobile app and you enable yourself on our map they can reach you there via push notifications and emails.

How quickly do I get paid?

We are still working this out, but right now the system is set to only deliver content to the buyer once you are paid.  The buyer first gets watermarked proxies of the product, and then if they are happy they pay you directly.

Insurance

How do Insurance discounts work?

Insurance discounts are available to you because you subscribe to this platform (once your 30-day free trial is over).  You have to have a yearly subscription to be eligible for the discount.  If you avail of the insurance discount from our partners, you CAN NOT get a Skytango Refund for the remaining portion of your yearly membership. If you wish to avail of the offer from our insurance partners, but require insurance immediately and don’t have time to wait for the 30 day trial period to end, please contact us and we can set that up.

Still need help? Send us a note!

For any other questions, please write to us at info@skytango.com